REFUND AND RETURNS POLICY

REFUND POLICY

Once it’s touched your face, it’s officially yours.
We can’t take back opened products (no one wants pre-loved zinc), but if your order arrives damaged or something’s not right, shoot us a message - we’ve got you.

RETURNS POLICY

DAMAGED / INCORRECT GOODS

We take the utmost care when packaging your products to ensure they arrive safely in perfect condition, however we acknowledge sometimes you may find your products have become damaged during the delivery process, or you may have had a mix up with your order. Please inspect your order upon arrival and contact us immediately if the item is defective or damaged beyond use, or if you receive the wrong item, so that we can discuss your options to rectify. 

We require you to contact us within 48 hours of delivery with photos of your damaged/incorrect products, so we take the best course of action in rectifying your issue.

Any item viewed to of been subject to intentional damage or tampering will not be refunded and buyer will incur subsequent return shipping costs.

FAULTY ITEMS

We want you to be satisfied with your purchase so if you find a product of ours is faulty, we’re really sorry! We will gladly exchange or refund your items (less postage costs). Please contact us via email at sales@3fingers.com.au with the details of the fault so we can investigate further and resolve your issue as promptly as possible. We will let you know the steps.

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WHOLESALE CUSTOMERS: ONLY EXCHANGE IS AVAILABLE FOR DAMAGED/FAULTY GOODS, UNLESS A MAJOR FAULT THAT WOULD WARRANT A RECALL IS EVIDENT.